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What's New

Stay up to date with the latest improvements to the Rose platform.

Week of March 31, 2026

New features

  • Export conversations to CSV: You can now export your conversations as a CSV file directly from the Conversations page. Select a date range (up to 30 days), click Export CSV, and download a spreadsheet with all conversation details. Available now in your dashboard.

  • Curated content recommendations: Rose can now recommend specific resources (case studies, guides, blog posts) during conversations based on what your visitor is asking about. External links show a rich preview card with image and description. Manage your content library from Website Agent > Curated Content in your dashboard. Learn more

  • Feature toggles on AI Sections and Curated Content: You can now enable or disable AI Sections and Curated Content directly from their dedicated pages in the dashboard, without navigating to Settings.

  • Booking email disclaimer: You can now configure a custom disclaimer shown to visitors while they enter their email during the in-chat booking flow — useful for privacy policy notices. Configure it from your dashboard under Website Agent > In-Chat Booking.

  • Form tracking for Pipedrive and Typeform: Rose now detects form submissions from Pipedrive Web Forms and Typeform embeds on your website. Form events in your analytics now include which form provider was used for easier filtering. Learn more

Improvements

  • More accurate dashboard metrics: Dashboard statistics now exclude sessions shorter than 10 seconds (bounces), giving you a more meaningful view of real visitor engagement. A note appears when viewing data from before this change took effect.
  • Weighted conversion rate: The conversion rate on your dashboard now weights demo bookings (100%) and email captures (50%) for a more nuanced metric. A breakdown of each sub-rate is shown below the main number.
  • CTA click details in conversations: When a visitor clicks a CTA, the conversation timeline now shows which CTA they clicked (name and URL) instead of a generic "Clicked: CTA" label.
  • Less repetitive content: When Rose's knowledge base and your curated content overlap on the same topic, Rose now mentions the resource once instead of repeating it.
  • Better follow-up questions with curated content: Rose now continues asking follow-up questions even after recommending content, keeping the conversation flowing naturally.
  • Traffic percentage slider: The traffic allocation setting now uses an intuitive slider instead of a text field. Learn more

Bug fixes

  • Widget display rules on single-page apps: Display rules and page visibility settings now re-apply correctly when visitors navigate between pages on single-page applications.
  • Post-conversion page detection: Post-conversion tracking now correctly matches pages whether the URL includes a path or not.
  • Conversation accuracy: Multiple improvements to Rose's response accuracy — better content gating behavior, more precise pricing answers, and fewer cases where Rose offers content it shouldn't.

Week of March 24, 2026

New features

  • Redesigned dashboard navigation: Your dashboard has a new look. The Website Agent now has its own feature dashboard showing all features and settings as a grouped list with on/off status. Other agents (Nurturing, etc.) appear in the sidebar with their current status. Settings are organized more clearly with separate sections for features and configuration.

  • Support ticket tracking: Your Support page now shows all your previously submitted tickets with their current status. You can filter by status, view ticket details and comments from your account manager, and track resolution progress — all without leaving the dashboard.

  • Mobile widget toggle: You can now enable or disable the widget on mobile devices yourself from Settings > Traffic Control. Previously this required contacting your account manager. Learn more

  • CTAs as a toggleable feature: CTAs can now be enabled or disabled per site from your dashboard, just like other features.

Improvements

  • Smarter URL display rules: URL-based display rules now use exact matching instead of substring matching. This means having your homepage URL in the allowlist no longer accidentally matches every page on your site. Wildcard patterns (*) are still supported for broader matching. Learn more
  • Cleaner copilot layout: The copilot side-panel now shows only your primary CTA for a less cluttered experience.
  • Smoother chat scrolling: The chat input area now has a frosted glass effect, and conversations scroll smoothly underneath it. Mobile layout has also been refined.
  • Better form auto-fill: Email auto-fill during the booking flow now works correctly on React-based websites.
  • Dashboard favicon: Your dashboard now shows the Rose favicon in browser tabs.
  • More accurate responses: Continued improvements to Rose's answer accuracy across multiple client sites — better pricing information, product knowledge, and content gating behavior.

Bug fixes

  • Device settings on SPA navigation: Mobile widget settings now apply consistently even when visitors navigate between pages on single-page applications.

New documentation

  • Conversion tracking guide: How to link Rose conversations to conversions in your CRM using session IDs — covers both Rose CTAs and your own CTAs. Read the guide

Week of March 17, 2026

New features

  • CTA popup mode: CTAs can now open booking pages (Cal.com, Calendly) as an in-page popup overlay instead of navigating away from your website. Visitors stay on your page while booking. To enable this, set the CTA action to "popup" in your dashboard under Settings > CTAs.

  • Calendly conversion tracking: Rose now automatically detects when a visitor completes a Calendly booking through the widget, so it shows up in your analytics. Set up Calendly tracking

Improvements

  • Longer conversation memory: Conversations now persist for 48 hours instead of 1 hour. If a visitor comes back the next day, Rose picks up where they left off.
  • More natural follow-up questions: Rose's suggested follow-up questions now sound more like things a visitor would ask, rather than questions an agent would ask.
  • Better content gating triggers: Rose is now more accurate at detecting when to offer gated content (case studies, guides) based on your configured scenarios.
  • Smarter intent detection: Rose handles gibberish or test inputs gracefully instead of misinterpreting them, and better distinguishes "see the product" from "book a demo".
  • Dashboard number consistency: Visitor counts, impressions, and engagement rates now use the same calculation method across all dashboard tiles for consistent numbers.
  • AI Sections editing: The preview is now wider for a more realistic view, you can preview in any language, and English is no longer required as a base language. Learn more
  • Easier language setup for CTAs: Adding a new language to your CTAs is now a single click with inline editing, replacing the previous two-step flow.
  • Support ticket context: When you report a chatbot issue from the backoffice, the visitor's original message is now included in the ticket for better context.

Bug fixes

  • Display rules with www: Page display rules and dynamic question overrides now work correctly regardless of whether your URL uses www or not.
  • Booking flow language: Rose no longer uses scheduling language ("let me schedule that for you") when offering to book a demo — it correctly directs visitors to the booking page instead.
  • Less repetitive qualification: Rose no longer re-asks qualification questions when the conversation context already confirms the answer.
  • Links in responses: All links in Rose's responses now render as clickable markdown links instead of raw URLs.

New documentation

  • Cal.com conversion tracking: How to set up booking tracking for Cal.com embeds. Read the guide
  • Calendly conversion tracking: How to set up booking tracking for Calendly embeds. Read the guide

Week of March 10, 2026

New features

  • Copilot layout on by default: The side-panel copilot view is now enabled for all sites. Visitors on desktop can switch between the expanded chat and the compact side panel from the widget header. You no longer need to ask your account manager to activate it.

  • Auto language detection: Rose can now automatically detect the visitor's language and respond in it, instead of always using a fixed language. Enable this in your dashboard under Settings by setting the response language to "Auto". Note: UI elements (buttons, CTAs) still follow your site's configured language.

  • Configurable response tone: Customize how Rose communicates with your visitors. Choose a professional, sales-oriented, or fully custom tone in your dashboard under Settings. Preset options are available, or you can write your own tone instructions.

Improvements

  • Refined widget typography: The widget now uses lighter font weights for a cleaner, more modern look.
  • Rose identifies itself: When visitors ask who they're chatting with or what powers the chatbot, Rose now properly mentions it's an AI assistant powered by Rose.
  • Smoother copilot navigation: The copilot side panel now correctly preserves its minimized/expanded state when visitors navigate between pages.
  • Better content gating: Content gating is now fully driven by your backoffice configuration. The types of content Rose offers (case studies, guides, etc.) match exactly what you've configured — no more generic offers.
  • Clearer display rule editing: Page display rules in your dashboard now show as color-coded badges (green/red/amber) with inline editing, making them easier to manage. Learn more
  • Improved greeting behavior: Rose no longer proactively introduces itself as "AI powered by Rose" in every greeting — it only mentions Rose when visitors specifically ask.

Bug fixes

  • Widget resilience: Fixed an issue where the widget could fail to reinitialize on sites with late-loading scripts or browser extension reloads.

New documentation

  • Prospect qualification: How Rose qualifies visitors and what the interest score means in your dashboard. Read the guide

Week of March 2, 2026

New features

  • Per-page widget display rules: You can now control exactly how the widget appears on specific pages of your website — choose to show it fully, hide it, or minimize it for each URL pattern. Configure this from your dashboard at app.userose.ai under Settings > Traffic Control. Learn more

  • Analytics dashboard: A new Analytics page in your dashboard gives you a complete view of your widget's performance: visitor conversion funnel, device breakdown, top conversation pages, popular topics, and conversation sources — all filterable by environment. Find it at app.userose.ai under Analytics.

  • Configurable response length: Control how detailed Rose's answers are. Choose between normal (concise), detailed, or long responses using a slider in your dashboard under Settings. This is available now for all clients.

  • Follow-up question frequency: Configure how often Rose asks follow-up questions to better understand what visitors need. Set the frequency from "never" to "very high" in your dashboard under Settings > Engagement.

  • Conversation search: Find specific conversations quickly by searching for message content or session IDs directly from the Conversations page in your dashboard.

  • Form assistant self-service: Configure which pages of your website use the form assistant experience directly from your dashboard. Previously this required contacting your account manager. Learn more

  • Report chatbot issues from your dashboard: You can now report wrong or confusing answers directly from the backoffice. Open any conversation, click the flag icon, select the problematic message, and describe what the correct answer should be. A tracked ticket is created automatically. You can also submit general issues from the new Support page in the sidebar. Learn how to report a problem

  • Visitor qualification before CTAs: Rose can now ask visitors qualifying questions before showing a call-to-action. For example, visitors may be asked about their company size or needs, and the CTA link can be personalized based on their answers. To set this up for your site, contact your account manager.

Improvements

  • Updated widget font: The widget now uses a new font (DM Sans) for improved readability and crisper text across all screen sizes.
  • Copilot layout polish: The side-panel copilot view now has better button spacing and a subtle header separator for a cleaner look.
  • AI Sections language sync: When editing AI Sections in your dashboard, switching language in one section now syncs across all sections for faster multi-language editing. Learn more
  • More accurate answers: Rose now gives more precise pricing information and more grounded answers overall, reducing inaccurate responses.
  • Engagement rate visibility: The engagement rate statistic on your dashboard homepage is now visible to all users.
  • Prettier conversation previews: First messages in your Conversations page now display with proper capitalization for easier scanning.
  • CTA button rotation in copilot mode: When multiple CTAs are configured, the side-panel copilot view now shows them one at a time with a smooth transition, rotating every 10 seconds. This prevents buttons from overlapping in the compact layout.

Bug fixes

  • Single-page app widget recovery: The widget now reliably recovers and reattaches when visitors navigate between pages on single-page applications.
  • Widget loading on strict sites: Fixed an issue where the widget could fail to load on sites with strict cross-origin security headers.
  • Dashboard data accuracy: Fixed several issues with analytics data including visitor funnel counts, engagement rate calculations, and page-level statistics for more reliable reporting.
  • Config toggle behavior: Features like dynamic questions and suggested answers now correctly respect their enabled/disabled toggles in your settings.
  • Broken links in chat messages: Fixed an issue where some links in Rose's responses could appear with stray formatting characters, making them unclickable. Links now render correctly in all cases.
  • Backoffice login for new users: Fixed an issue where pre-provisioned users could not receive magic link emails when logging in for the first time.

New documentation

  • FAQ page: Answers to common questions about Rose — how it works, widget troubleshooting, analytics, integrations, and more. Read the FAQ
  • Reporting a problem: Step-by-step guide for flagging chatbot issues from the backoffice. Read the guide

Week of February 24, 2026

New features

  • Copilot layout toggle: Visitors on desktop can now switch between the expanded chat view and a compact side-panel layout directly from the widget header. Their preference is saved across sessions. To enable this for your site, ask your account manager to activate the enable_copilot_layout setting.

Improvements

  • Faster first responses: Rose now responds noticeably faster to the first message in a conversation, especially on sites with large knowledge bases.
  • Better streaming resilience: If a network interruption occurs while Rose is typing, the widget now recovers gracefully instead of showing an error.

Bug fixes

  • Traffic control accuracy: Fixed an issue where traffic allocation settings could occasionally not apply correctly. Learn more
  • CTA page hiding: The widget now correctly hides on pages marked as CTA pages in your configuration. Learn more

Week of February 17, 2026

New features

  • Self-service settings in your dashboard: You can now view and edit your Rose configuration directly from your dashboard at app.userose.ai under Settings. All settings are organized by section (appearance, engagement, CTAs, traffic control, etc.) with descriptions for each option. Changes take effect immediately — no need to contact your account manager for most configuration changes. Learn more

Improvements

  • Conversation quality: Rose now gives more accurate responses about integrations, pricing plans, and case studies.
  • Malicious message protection: Rose now detects and handles adversarial messages, keeping conversations safe and on-topic.

Bug fixes

  • Dashboard statistics accuracy: Fixed unique impressions count and own-company exclusion on your homepage dashboard for more reliable reporting.

New documentation

  • Content Security Policy guide: If your website enforces a CSP header, this new guide explains which domains to allow for the Rose widget to work. Read the guide

Week of February 10, 2026

New features

  • AI Sections — full self-service management: AI Sections can now be fully managed from your dashboard at app.userose.ai under Optimization > AI Sections. You can create, edit, duplicate, and delete sections with a live preview. New capabilities include:

    • Context field: Add context to each button so Rose understands the question better, without changing what visitors see
    • Alignment setting: Choose left, center, or right alignment for buttons and search bars, independent from the stacking layout
    • Search bar position: Place the search bar at the top or bottom of the section (bottom by default)
    • Hide main bar: Automatically hide the floating widget bar when a section search bar is visible on the page
    • Unhide parent element: Automatically reveal a hidden parent container when the section is active
    • Analytics tracking: Section clicks are now tracked in PostHog for engagement insights. Learn more

    Learn more about AI Sections

  • Form assistant mode: Rose can now guide visitors through form completion with a dedicated side-panel experience. To enable this for your site, ask your account manager.

Improvements

  • In-chat booking language: The booking flow now uses the visitor's conversation language for all messages and buttons.
  • Chat input focus: On desktop, the chat input stays focused after sending a message so visitors can keep typing without clicking again.
  • Updated Rose branding: The Rose logo has been refreshed across the widget and dashboard.
  • Response reliability: Rose now automatically switches to a backup AI provider if the primary one is temporarily unavailable, so conversations are never interrupted.
  • Better response formatting: Chatbot responses now have improved formatting and readability.

Bug fixes

  • Booking redirect timing: Fixed a case where visitors could be redirected before the booking was fully confirmed.

New documentation

  • AI Sections dashboard guide: Updated with step-by-step instructions for managing sections from your dashboard. Read the guide

Week of February 4, 2026

Bug fixes

  • Single-page app navigation: The widget now correctly handles navigation on single-page applications, preventing display issues when visitors move between pages.
  • In-chat booking reliability: Fixed an issue with the in-chat booking workflow that could cause errors in certain scenarios.