What's New¶

Stay up to date with the latest improvements to the Rose platform.

Week of February 24, 2026¶

Copilot layout toggle: Visitors on desktop can now switch between the expanded chat view and a compact side-panel layout directly from the widget header. Their preference is saved across sessions. To enable this for your site, ask your account manager to activate the enable_copilot_layout setting.

Faster first responses: Rose now responds noticeably faster to the first message in a conversation, especially on sites with large knowledge bases.
Better streaming resilience: If a network interruption occurs while Rose is typing, the widget now recovers gracefully instead of showing an error.

Traffic control accuracy: Fixed an issue where traffic allocation settings could occasionally not apply correctly. Learn more
CTA page hiding: The widget now correctly hides on pages marked as CTA pages in your configuration. Learn more

Self-service settings in your dashboard: You can now view and edit your Rose configuration directly from your dashboard at app.userose.ai under Settings. All settings are organized by section (appearance, engagement, CTAs, traffic control, etc.) with descriptions for each option. Changes take effect immediately — no need to contact your account manager for most configuration changes. Learn more

Conversation quality: Rose now gives more accurate responses about integrations, pricing plans, and case studies.
Malicious message protection: Rose now detects and handles adversarial messages, keeping conversations safe and on-topic.

Dashboard statistics accuracy: Fixed unique impressions count and own-company exclusion on your homepage dashboard for more reliable reporting.

Content Security Policy guide: If your website enforces a CSP header, this new guide explains which domains to allow for the Rose widget to work. Read the guide

AI Sections — full self-service management: AI Sections can now be fully managed from your dashboard at app.userose.ai under Optimization > AI Sections. You can create, edit, duplicate, and delete sections with a live preview. New capabilities include:
- Context field: Add context to each button so Rose understands the question better, without changing what visitors see
- Alignment setting: Choose left, center, or right alignment for buttons and search bars, independent from the stacking layout
- Search bar position: Place the search bar at the top or bottom of the section (bottom by default)
- Hide main bar: Automatically hide the floating widget bar when a section search bar is visible on the page
- Unhide parent element: Automatically reveal a hidden parent container when the section is active
- Analytics tracking: Section clicks are now tracked in PostHog for engagement insights. Learn more
Learn more about AI Sections
Form assistant mode: Rose can now guide visitors through form completion with a dedicated side-panel experience. To enable this for your site, ask your account manager.

In-chat booking language: The booking flow now uses the visitor's conversation language for all messages and buttons.
Chat input focus: On desktop, the chat input stays focused after sending a message so visitors can keep typing without clicking again.
Updated Rose branding: The Rose logo has been refreshed across the widget and dashboard.
Response reliability: Rose now automatically switches to a backup AI provider if the primary one is temporarily unavailable, so conversations are never interrupted.
Better response formatting: Chatbot responses now have improved formatting and readability.

Booking redirect timing: Fixed a case where visitors could be redirected before the booking was fully confirmed.

AI Sections dashboard guide: Updated with step-by-step instructions for managing sections from your dashboard. Read the guide

Single-page app navigation: The widget now correctly handles navigation on single-page applications, preventing display issues when visitors move between pages.
In-chat booking reliability: Fixed an issue with the in-chat booking workflow that could cause errors in certain scenarios.